FAQ for Clients and Donors

🛒 For Clients (Those Seeking Food Assistance)

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1. Who is eligible to receive food?
Anyone residing in the 14526 or 14625 ZIP codes or who has a child enrolled in the Penfield Central School District is eligible.

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2. How do I sign up for assistance?
Call us directly, leave a message and a volunteer will return your call. We may require proof of address or school enrollment.

 

3. How often can I come to the food shelf?
Clients are able to participate in our weekly drive through and for bi-monthly staples appointments. 

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4. What types of food will I receive?
We provide non-perishable items, canned goods, pasta, cereal, as well as dairy, frozen meat, and fresh produce when available.

 

6. Can someone else pick up my food for me?
Yes, with prior permission and proper ID, a designated person can pick up on your behalf.

🤝 For Donors & Volunteers

 

7. What items are most needed?
Needs change weekly, but staples like pasta, peanut butter, cereal, canned vegetables, and hygiene items are always welcome. Check our social media or website for the updated list.

 

8. Where can I drop off donations?
At 1618 Jackson Road, in the 24/7 donation chute on the side of the house. Please avoid glass items and expired products.

 

9. Can I host a food drive?
Absolutely! We welcome neighborhood, business, and school drives. Contact us to get started.

 

10. How can I volunteer?
We have many volunteer opportunities—from stocking shelves to helping during pick-up times. Email Penfieldfoodshelf@gmail.com to get starte.

 

11. Are financial donations accepted?
Yes! We are 100% volunteer-run, and monetary donations go directly to food purchases and operations. Donate securely through our website.

 

12. Do you accept toiletries and household items?
Yes! We accept unopened toiletries toothbrushes, toothpaste shampoo, conditioner, soap, toothpaste, razors laundry detergent, dish soap.